About Us The Casa Caffé
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Customer Service

Contact Information:

For General Inquiries:
9:00 - 18:00 Monday thru Friday,
Bangkok Time (GMT +7:00)

By Telephone:+66 2 661 3220
By Fax:+66 2 661 3221
By Email:questions@casacaffe.com
By Skype:casacaffeinfo


For Ordering Pods and Machine Repair & Replacement:
24 hour Toll Free Customer Service Hotline

Australia:1-800-153-227
Hong Kong & Macau:800-930-873
Indonesia:001-803-015-202-7479
Singapore:800-130-1608
Thailand:001-800-13-202-9433

By Email: help@casacaffe.com

For additional help from Casa Caffé,
the company President's email address is:
president@casacaffe.com
“Our customer service mandate is to provide World Class Customer Service at all times to all Casa Caffé customers and non-customers.”

The Casa Caffé Gourmet Coffee Machine is one of the most reliable machines of its type in the world. It has been engineered to operate simply, efficiently and to produce a beautiful cup of Casa Caffe' pod coffee EVERYTIME.

Our warranty, machine return and machine repair policies are customer friendly and effective. To review these in detail, click here.

We understand our customers want prompt service, a well functioning machine and their coffee supplied on time. Our customer service program insures a hassle-free Casa Caffé coffee experience.

For a quick solution to machine issues, we offer an on-line trouble shooting section, click here.

Here's our top tips for basic operation:

1 As always, please ensure your machine is plugged in before you spend time trying to discover why your machine is not operating properly. The number one most common problem is the machine is not plugged into the electrical socket.
2 Never pour coffee into a cold cup.
3 Always let the coffee “slide” down the inside side of the cup to create the best crema.
4 Never use anything other than a frothing pitcher to steam milk of make froth.
5 Only use one pod per cup of espresso, two pods for a double espresso.
6 For a “regular,” Americano coffee use three equal parts; one pod=1/3, a second pod=1/3 and add 1/3 hot water.
7 For detailed customer service policies, machine replacement information and warranty information please click here.
 
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